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Frequently Asked Questions

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Addresses and Mailboxes

  • How do I know what my address is? How do I get mail and packages sent to campus?

    • Please visit the "Mailroom Location and Information" section of the Hospitality Information ("Hi") to find this information.
  • I know my mailbox number, but how do I get my combination?

    • The Hospitality Information ("Hi") Office is your best resource and their team would be able to best assist you. You can call them (858-246-4634) or reach them by email (hospitalityinformation@ucsd.edu).  
  • I have my combo, but I can't open my mailbox! What can I do?

    • First, make sure you are following the instructions to open it as directed on the combo card. 
      1. Spin the dial a few times to the LEFT to clear the combo and STOP at the first number of the combination.
      2. Turning back to the RIGHT, pass the second number once, then stop on the number the second time
      3. Go LEFT, straight to the third number.
      4. Turn RIGHT and pull to open.
    • If it still doesn't open,you will need to submit a Fix-It Request
    • Repairs typically take a week to complete. 

Lock Outs

  • What happens if I get locked out?

    • Please visit the "Frequently asked questions regarding keys and lockouts" section of the Hospitality Information ("Hi") to find this information.
  • I've lost my key/ID! What do I do now?

    • Please visit the "Frequently asked questions regarding keys and lockouts" section of the Hospitality Information ("Hi") to find this information.

Maintenance and Custodial

  • My lightbulb is out! The sink is dripping! Our window screen is torn! I need...

    • For repairs or supply needs, please click on the "Fix It" button on the right panel of this webpage.  If it is an emergency maintenance situation (e.g., flooding), call HDH Customer Service immediately at 858-534-2600 and put in a work order. Requests are addressed in priority order. Please refer to the Maintenance website for further information on the services provided.
  • What services does Custodial provide?

    • Custodial Services will vacuum the common ares, clean the bathrooms, restock toilet paper, and clean the laundry rooms. Additionally, they will wipe down and sweep the kitchen in the apartments. It is the student's responsibility to empty the trash and recycling.
    • Please refer to the Housekeeping information on the Housing*Dining*Hospitality website for more detailed information.

Packages

Hospitality Information ("Hi") is a new operation launching in the Sixth College residential community to provide various services including support for mail and packages. The "Hi" Office is conveniently located in the Tapestry building next to the resident mailroom and Campus Shuttle stop on the southeast corner (main doors facing Scholars drive across from Sixth Market). This location will serve as your main package pick-up location. Hospitality Information will be open 7 days a week. Please find their hours and contact information here: https://hi.ucsd.edu/about-us/index.html

  • I'm having something shipped to me. What address do I use and what packages come to the office?

    • Address Form:
      • Your Name
        9450 Gilman Dr. # _ _ _ _ _ (mailbox #)
        La Jolla, Ca 92092- _ _ _ _ (Last four numbers of mailbox)
    • Please visit the "Mailroom Location and Information" section of the Hospitality Information ("Hi") to find more information.
  • How will I be notified that my package has arrived?

    • You will be notified via email. If you have not received an email to your UCSD email address, then the Hospitality Information (Hi) Desk Parcel Center does not have your package. The Hospitality Information (Hi) Desk is a new operation launching in the Sixth College residential community to provide various services including support for mail and packages.  
    • Please visit the "Packages and Parcels" section of the Hospitality Information ("Hi") to find more information.
  • What about normal mail, like letters and postcards?

    • Normal mail is sorted and delivered to your mailbox every weekday by 4p. Please check your mailbox daily. Please note, Mail Services does not resume distributing mail until after classes start for Fall Quarter instruction.
  • Can I send a package from the Hospitality Information "Hi" Office?

    • You may reject a package or return to sender, but the Hospitality Information ("Hi") Office does not ship packages. 

Pest Management and Control

  • If you find gnats, roaches, fleas, ants, silverfish, spiders, bees, or other pests in your room, please follow the instructions on the Environment, Health, & Safety website for Pest Control.
  • If you have repeated ant invasions or have problems with mice or rats, and would like a routine check up of your room or suite, please fill out and submit a Pest Control Request form.

Posting Policy

Postings of any kind are not currently allowed in Sixth College nor Sixth College Residential Life at NTPLLN (including doors, windows, and columns).

We are currently updating our posting policy.  We anticipate installing digital signage equipment, which will allow campus departments and Registered Student Organizations to submit advertising for events.

For questions, please contact the Sixth College Dean of Student Affairs Office at (858) 822-5933 or at SixthSA@ucsd.edu.

Room Changes and Waitlists

Changing rooms should be seen as the last alternative when disagreements or differences in lifestyles or values arise between roommates. Most differences can be worked out if roommates communicate openly with each other. Resident Assistants have been trained in mediation and will be happy to help students work out their differences. The Director of Residence Life and Assistant Directors of Residence Life are also available to help resolve roommate issues.

Should you desire a room switch, please utilize the Housing Portal to be placed on the Room Change Interest List once it's available. Depending on the housing demand, you may be placed on a waitlist for your preference. Please note, any changes to room assignments is based on availability. Submitting a room change request does not guarantee that you will be offered a room change.

Room Reservation

In accordance with University guidance and COVID protocols, the process for submitting room reservations is currently suspended.

We ask for and appreciate your patience and understanding as we update the information provided regarding how to submit a reservation request for our area.

 

Residence Life Office
sixthrlstaff@ucsd.edu
(858) 822-5268

Office Hours
Monday - Friday
8A-5P

Saturday & Sunday
CLOSED

UC San Diego Campus Map

Hospitality Information (HI)
hospitalityinformation@ucsd.edu
(858) 246-4634

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