Frequently Asked Questions

• How do I know what my address is? How do I get mail and packages sent to campus?

  • Your campus address is:
    • Your Name
      9450 Gilman Dr. # _ _ _ _ _ (mailbox #)
      La Jolla, Ca 92092- _ _ _ _ (Last four numbers of mailbox)
  • Your mailbox number can be found on your QwikPass, which is accessible at the beginning of September on the Room Assignment website. If you have forgotten the number that was on your QwikPass, go to the Hospitality Information (Hi) Desk with your ID located in the Tapestry building next to the resident mailroom and Campus Shuttle stop on the south east corner (main doors facing Scholars drive) and their team will be able to look it up for you.
  • When mailing items, please put the address as shown. If you receive a package, you will be notified by email.  The email will indicate where to pick up your package.

• I know my mailbox number, but how do I get my combination?

  • Go to the Hospitality Information (Hi) Desk with your ID located in the Tapestry building next to the resident mailroom and Campus Shuttle stop on the south east corner (main doors facing Scholars drive) and their team will be able to look it up for you.

• I have my combo, but I can't open my mailbox! What can I do?

  • First, make sure you are following the instructions to open it as directed on the combo card. 
  1. 1. Spin the dial a few times to the LEFT to clear the combo and STOP at the first number of the combination.
     2. Turning back to the RIGHT, pass the second number once, then stop on the number the second time
     3. Go LEFT, straight to the third number.
     4. Turn RIGHT and pull to open.
  • If it still doesn't open,you will need to submit a Fix-It Request. 
  • Repairs typically take a week to complete. 

• What happens if I get locked out?

  • If you get locked out between 8A to 5P, please call the Res Life Office for further assistance.
  • If you get locked out after 5P and before 8A, call the UC Police Department at 858-534-4357 (HELP). 
  • Residents’ student accounts will be charged a $25 fee for each request to cover the cost of dispatching staff and for the administrative cost associated with the service. There is no grace period, appeal process, or fee waiving exception to after-hours requests.

• I've lost my key/ID! What do I do now?

  • If you've lost your bedroom key or your ID, please call the Res Life Office.
    • For bedroom keys, you will be given your courtesy key as a replacement and your student account will be billed $10. This means that until we get a replacement for the courtesy cabinet, you will not have an extra key in case if you get locked out. Please be extra careful during the two weeks after losing your key and let your roommates know also.
    • For lost ID, you will be given a temporary keycard, but will need to go to the 3rd floor of Student Services and buy a new ID card.  Once you have your new ID, you'll need to go to the Hospitality Information (Hi) Desk located in the Tapestry building next to the resident mailroom and Campus Shuttle stop on the south east corner (main doors facing Scholars drive).

• My lightbulb is out! The sink is dripping! Our window screen is torn! I need...

Hospitality Information (Hi) is a new operation launching in the Sixth College residential community to provide various services including support for mail and packages. The Hi offices are conveniently located in the Tapestry building next to the resident mailroom and Campus Shuttle stop on the south east corner (main doors facing Scholars drive). This location will serve as your main package pick-up location. Hospitality Information will be open 7 days a week: Monday-Friday, 8A-4:30P and Saturday-Sunday, 11A-3P.   

• If you find gnats, roaches, fleas, ants, silverfish, spiders, bees, or other pests in your room, please follow the instructions on the Environment, Health, & Safety website for Pest Control.

 *Updates to come reflecting move to North Torrey Pines Living Learning Neighborhood (NTPLLN)

Sixth College's regulations regarding posting on campus.

Changing rooms should be seen as the last alternative when disagreements or differences in lifestyles or values arise between roommates. Most differences can be worked out if roommates communicate openly with each other. Resident Assistants have been trained in mediation and will be happy to help students work out their differences. The Director of Residence Life and Assistant Directors of Residence Life are also available to help resolve roommate issues.

Beginning Fall'20 Quarter, the Sixth College Residence Life Office will no longer receive requests for reserving space in our residential area as part of the North Torrey Pines Living-Learning Neighborhood (NTPLLN). Hospitality Information (Hi) is a new operation launching in the Sixth College residenital community to provide various services including space and event assistance. The Hi offices are conveniently located in the Tapestry building next to the resident mailroom and Campus Shuttle stop on the sotuh east corner (main doors facing Scholars drive). This location will be open 7 days a week. Monday-Friday, 8A-4:30P and Saturday-Sunday, 11A-3P. We ask and appreciate your patience as we update the information provided regarding how to submit a reservation request for our area.