Frequently Asked Questions

• How do I know what my address is? How do I get mail and packages sent to campus?

  • Please visit the "Mailroom Location and Information" section of the Hospitality Information ("Hi") to find this information.

• I know my mailbox number, but how do I get my combination?

  • The Hospitality Information ("Hi") Office is your best resource and their team would be able to best assist you. You can call them (858-246-4634) or reach them by email (hospitalityinformation@ucsd.edu).  

• I have my combo, but I can't open my mailbox! What can I do?

  • First, make sure you are following the instructions to open it as directed on the combo card. 
  1. 1. Spin the dial a few times to the LEFT to clear the combo and STOP at the first number of the combination.
     2. Turning back to the RIGHT, pass the second number once, then stop on the number the second time
     3. Go LEFT, straight to the third number.
     4. Turn RIGHT and pull to open.
  • If it still doesn't open,you will need to submit a Fix-It Request. 
  • Repairs typically take a week to complete. 

• What happens if I get locked out?

  • Please visit the "Frequently asked questions regarding keys and lockouts" section of the Hospitality Information ("Hi") to find this information.

• I've lost my key/ID! What do I do now?

  • Please visit the "Frequently asked questions regarding keys and lockouts" section of the Hospitality Information ("Hi") to find this information.

• My lightbulb is out! The sink is dripping! Our window screen is torn! I need...

Hospitality Information ("Hi") is a new operation launching in the Sixth College residential community to provide various services including support for mail and packages. The "Hi" Office is conveniently located in the Tapestry building next to the resident mailroom and Campus Shuttle stop on the southeast corner (main doors facing Scholars drive across from Sixth Market). This location will serve as your main package pick-up location. Hospitality Information will be open 7 days a week. Please find their hours and contact information here: https://hi.ucsd.edu/about-us/index.html

• If you find gnats, roaches, fleas, ants, silverfish, spiders, bees, or other pests in your room, please follow the instructions on the Environment, Health, & Safety website for Pest Control.

Postings of any kind are not currently allowed in Sixth College nor Sixth College Residential Life at NTPLLN (including doors, windows, and columns).

We are currently updating our posting policy.  We anticipate installing digital signage equipment, which will allow campus departments and Registered Student Organizations to submit advertising for events.

For questions, please contact the Sixth College Dean of Student Affairs Office at (858) 822-5933 or at SixthSA@ucsd.edu.

Changing rooms should be seen as the last alternative when disagreements or differences in lifestyles or values arise between roommates. Most differences can be worked out if roommates communicate openly with each other. Resident Assistants have been trained in mediation and will be happy to help students work out their differences. The Director of Residence Life and Assistant Directors of Residence Life are also available to help resolve roommate issues.

In accordance with University guidance and COVID protocols, the process for submitting room reservations is currently suspended.

We ask for and appreciate your patience and understanding as we update the information provided regarding how to submit a reservation request for our area.