FAQs & Policies

The Housing Contract officially ends 24 hours after your student's final spring quarter exam or by Saturday, June 14, 2025 at 3P, whichever comes first.  Please mark your calendars and keep this in mind throughout the academic year as you plan your departure.  For more information, please view the HDH Undergrad Housing website or view this UC San Diego Undergraduate Housing Contract (Sample)

For more important dates, refer to this document:  Housing Calendar 2024-2025 

Sixth College Residences will remain open and available for our residents through fall, winter, and spring breaks and the shared facilities in their apartments or floor lounges may be used to cook during this time. There will likely be an HDH Dining location open for limited hours during the breaks.

 Choosing Roommates:

First-year students, are able to REQUEST a roommate in early summer. Because of the complexity of housing assignments, realistically, you will most likely end up with an “automatic allocation", or an automatically chosen roommate, suite mate, or apartment mate.  We encourage you to be flexible and open to living with a variety of folks from many backgrounds---it's all part of the college educational experience.

When your continuing student housing process begins, you will be able to form roommate / apartment mate groups and choose the group with whom you would like to live if you are offered a Housing Contract for your 2^nd year.

Housing Assignments:  

Generally, the application period for returning students eligible for a Housing Contract begins in winter quarter.  The incoming/ new student application period is usually late spring / early summer.  Living-Learning Community (LLC) applications briefly proceed each of these periods. 

Changing a room assignment is a measure of last resort.

Your Resident Assistant will help you to construct and maintain a Living-Space Agreement at the beginning of each year and when any new member joins your living space.  This is a requirement of your Housing Contract and we encourage you to be thorough and honest when creating the document.  This document will be used when/if conflict arises in your living space. Should you desire a room switch, please utilize the Housing Portal to be placed on the Room Change Interest List. Depending on the housing demand, you may be placed on a waitlist for your preference. Please note, any changes to room assignments is based on availability. Submitting a room change request does not guarantee that you will be offered a room change.  See "Interpersonal Conflict & Mediation Process" below for more information.

Check out the Student Conduct Procedures, including the Housing & Residence Life Community Standards, on the SAGE website.  This includes everything from acceptable appliances to quiet hours to emergency expectations.  By accepting admission to UC San Diego and signing a Housing Contract, you are accountable for all of the rules and regulations associated with being a student resident.  "I didn't know that 'x' was a rule" does not exempt you from the rule's application.

Postings of any kind are not currently allowed in Sixth College nor Sixth College Residential Life at NTPLLN (including doors, windows, and columns).  We are currently updating our posting policy.  We anticipate installing digital signage equipment, which will allow campus departments and Registered Student Organizations to submit advertising for events.  For questions, please contact the Sixth College Dean of Student Affairs Office at (858) 822-5933 or at SixthSA@ucsd.edu.

Restorative Justice the Triton Way:  Resident Conflict Resolution Process

Living in a community means that your actions affect others. Respect for differences is essential to a positive living environment, and behaviors such as ignorance, humor, anger, or substance use do not excuse misconduct. Successful group living relies on cooperation, inclusion, respect, and balancing your responsibilities with your rights.  Here are the steps we follow in our resident conflict resolution process:

1. Living Space Agreement:

By policy (i.e., Residence Life Community Standards, "Living Space Agreement"), all residents in single undergraduate housing are required to complete a Living Space Agreement with their roommates and/or apartment/suite mates within the first four weeks of moving in. This agreement facilitates discussion and compromise on individual preferences. In case of conflict, the agreement must be reviewed and revised with the help of a Resident Assistant (RA).  An updated agreement is required whenever there is a change in occupancy.

2. Direct Communication:

Conflicts must first be addressed directly and in-person with the involved parties. If unsure how to have this conversation, seek advice from your RA.  However, please note that they will not directly intervene at this stage

3. Involving the RA:

If the issue persists after a reasonable adjustment period (e.g., a week), bring it to your RA’s attention. They will direct you to submit a report to the Center for Student Accountability, Growth, and Education (SAGE), which will be reviewed by Student Affairs professionals.  This report cannot be anonymous, but reporters are protected by the University's retaliation policies.  Specifically, the UC San Diego Student Conduct Procedures, provide protections for students who report violations. It explicitly prohibits retaliation against students who report misconduct, participate in investigations, or act as witnesses in student conduct proceedings. This policy is designed to encourage students to report violations without fear of retribution.  

If a case is referred back to the RA by SAGE or a Residence Life Professional, a mediated discussion will be scheduled within 10 business days based on the academic and/or documented work schedules of all of those involved.  Failure to attend this meeting may result in a hold being placed on your student account and/or further referral to SAGE.

4. Further Action:

If the conflict continues, the process in step 3 will be repeated, potentially involving escalation to a Residence Life Professional.

Statement on Student Room Assignments and Conduct Process

We are committed to ensuring a safe and supportive living environment for all students. It is important to understand that room assignments will not be altered based solely on allegations or disagreements between students. Any concerns regarding conflicts or policy violations must go through the appropriate mediation and/or student conduct process. Decisions regarding room changes or other actions will only be made after a thorough and fair process has taken place. We ask all students to respect this process, as it ensures that all parties are treated equitably and fairly.

Statement on Parent / Guardian Involvement with Interpersonal Conflict Among Residents

At UC San Diego, we believe in empowering our students to take responsibility for their own educational and residential experiences. While we understand that parents / guardians want to support their students, it is important to note that, under the Family Educational Rights and Privacy Act (FERPA) and our University Housing Contract, the relationship is directly with the student as the contract holder and that their educational records are private.

We encourage students to advocate for themselves and address any concerns directly with the appropriate university offices.  This is an essential part of their development as independent adults. Parents or guardians can provide guidance and support, but we respectfully request that students handle communications and problem-solving on their own. This approach not only complies with legal requirements but also helps students develop the skills they need to succeed in both their academic and personal lives.

Room Changes: 

Due to limited space and campus density, room changes are a measure of last resort. Students can join a room change list via their Housing Portal historically after Week 3 of fall quarter.  Please note that emergency moves based on a "safety" concern are reserved only for legitimate threats to life or limb as assessed by the UC San Diego Police Department in consultation with the Residence Life Office.  If a resident feels like their life or limb is at risk, they must dial 911 immediately.

Safety First: 

In cases of immediate threat to health/safety, prioritize your safety. Move to a secure location, contact UC San Diego Campus Police at 858-534-4357, and then notify a staff member.

• If it is an emergency maintenance situation (e.g., flooding), call HDH Fix-It immediately at 858-534-2600 and put in a work order. Requests are addressed in priority order. Please refer to the Facilities and Building Services website for further information on the services provided.
• Custodial Services will vacuum the common areas, clean the bathrooms, restock toilet paper, and clean the laundry rooms. Additionally, they will wipe down and sweep the kitchen in the apartments. It is the student's responsibility to empty the trash and recycling.  Please refer to the Cleaning Services section on the Housing*Dining*Hospitality Custodial FAQs website for more detailed information.
• If you find gnats, roaches, fleas, ants, silverfish, spiders, bees, or other pests in your room, please contact HDH Fix It at 858-534-2600.  Be sure to record your ticket number and ask the name of the staff member who is assisting you.

Hospitality Information ("Hi") is a new operation launching in the Sixth College residential community to provide various services including support for mail and packages. The "Hi" Office is conveniently located in the Tapestry building next to the resident mailroom and Campus Shuttle stop on the southeast corner (main doors facing Scholars drive across from Sixth Market). This location will serve as your main package pick-up location. Hospitality Information will be open 7 days a week. Please find their hours and contact information here:  https://hi.ucsd.edu/locations/ntplln/index.html.   

• I'm having something shipped to me. What address do I use and what packages come to the office?

  • Address Form:
    • Your Name
      9450 Gilman Dr. # _ _ _ _ _ (mailbox #)
      La Jolla, Ca 92092- _ _ _ _ (Last four numbers of mailbox)
  • Please visit the "Mailroom Location and Information" section of the Hospitality Information ("Hi") to find more information.

• How do I know what my address is? How do I get mail and packages sent to campus?

  • Please visit the "Mailroom Location and Information" section of the Hospitality Information ("Hi") to find this information.

• How will I be notified that my package has arrived?

  • You will be notified via email. If you have not received an email to your UCSD email address, then the Hospitality Information (Hi) Desk Parcel Center does not have your package. The Hospitality Information (Hi) Desk is a new operation launching in the Sixth College residential community to provide various services including support for mail and packages.  
  • Please visit the "Packages and Parcels" section of the Hospitality Information ("Hi") to find more information.

• What about normal mail, like letters and postcards?

  • Normal mail is sorted and delivered to your mailbox every weekday by 4p. Please check your mailbox daily. Please note, Mail Services does not resume distributing mail until after classes start for Fall Quarter instruction.

• Can I send a package from the Hospitality Information "Hi" Office?

  • You may reject a package or return to sender, but the Hospitality Information ("Hi") Office does not ship packages.

• I know my mailbox number, but how do I get my combination?

  • The Hospitality Information ("Hi") Office is your best resource and their team would be able to best assist you. You can call them (858-246-4634) or reach them by email (hospitalityinformation@ucsd.edu).  

• I have my combo, but I can't open my mailbox! What can I do?

  • First, make sure you are following the instructions to open it as directed on the combo card. 
    1. Spin the dial 4 times to the LEFT to clear the combo and STOP at the first number of the combination.
    2. Turning back to the RIGHT, pass the second number once, then stop on the number the second time
    3. Go LEFT, straight to the third number.
    4. Turn RIGHT and pull to open.
  • If it still doesn't open,you will need to submit a Fix-It Request. 
  • Repairs typically take a week to complete.

CARE at the Sexual Assault Resource Center (CARE at SARC) 

CARE at SARC provides confidential support, advocacy, and prevention education for students impacted by sexual assault, relationship violence, and stalking. The center offers crisis counseling, legal and medical advocacy, and support groups. CARE at SARC is dedicated to fostering a safe and respectful campus environment.

Contact Information: 

Phone: 858-534-5793 

Email: sarc@ucsd.edu 

Website: https://care.ucsd.edu

Counseling and Psychological Services (CAPS) 

CAPS provides a range of mental health services, including counseling, workshops, and crisis intervention, to support the emotional and psychological wellbeing of UC San Diego students. Services are confidential and designed to help students manage stress, anxiety, and other personal issues.

Contact Information: 

Phone: 858-534-3755 

Email: caps@ucsd.edu 

Website: https://caps.ucsd.edu

Office for the Prevention of Harassment and Discrimination (OPHD) 

OPHD is responsible for the university’s compliance with policies prohibiting discrimination, harassment, and retaliation. The office investigates complaints of discrimination and harassment and provides resources, support, and training on issues related to equity and inclusion.

Contact Information: 

Phone: 858-534-8298 

Email: ophd@ucsd.edu 

Website:  https://ophd.ucsd.edu 

Office for Students with Disabilities (OSD) 

The Office for Students with Disabilities ensures equal access to educational opportunities for students with disabilities. OSD provides accommodations, support services, and advocacy to help students with disabilities succeed academically and personally at UC San Diego.

Contact Information: 

Phone: 858-534-4382 

Email: osd@ucsd.edu 

Website: https://osd.ucsd.edu 

Student Accountability, Growth, and Education (SAGE) 

SAGE oversees student conduct and disciplinary processes at UC San Diego, ensuring that students adhere to university standards and policies. SAGE works to promote personal responsibility, growth, and community standards among students.

Contact Information: 

Phone: 858-822-2163 

Email: studentconduct@ucsd.edu 

Website: https://studentconduct.ucsd.edu

Student Health Services (SHS) 

Student Health Services offers comprehensive healthcare to all registered UC San Diego students, including medical consultations, immunizations, lab tests, and pharmacy services. SHS provides accessible and high-quality care to support the physical wellbeing of students.

Contact Information: 

Phone: 858-534-3300 

Email: studenthealth@ucsd.edu 

Website:  https://studenthealth.ucsd.edu

UC San Diego Police 

The UC San Diego Police Department is committed to ensuring a safe and secure environment for all students, faculty, staff, and visitors on campus. The department provides law enforcement services, crime prevention programs, and emergency response.

Contact Information: 

Emergency: 911 

Non-Emergency: 858-534-4357 

Email: police@ucsd.edu 

Website: https://police.ucsd.edu